Terms of Business

When we say "we", "us", "our", or "LloydsIFS" in these terms, we are talking about Lloyds Independent Financial Services.

We are authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number (FRN) 628264. You can verify this status on the Financial Services Register by visiting the FCA’s website or calling them on 0800 111 6768.

Our primary business address is: 19 The Old Orchard, Farnham, Surrey, GU9 8UR, UK.

Our permitted business involves advising on and arranging mortgages, life insurance, critical illness cover, income protection, and pension and wealth strategies.

We offer comprehensive, independent, whole-of-market advice and recommendations tailored to your unique financial goals. This means we will:

• Analyze your personal circumstances, credit profile, and preferences to identify your borrowing power.
• Explain all elements of your mortgage, protection, and pension pathways.
• Advise and recommend products that are strictly suitable for you.
• Formulate a personalized suitability report explaining why our specific recommendation has been made.
• Monitor your mortgage deals proactively and alert you before your initial rate expires to protect you from falling onto expensive Standard Variable Rates (SVR).

Mortgages We Offer

We offer a comprehensive range of first-charge residential mortgages, buy-to-let mortgages, and contractor structures from a selection of lenders representing the whole of the UK market. (A list of our standard lenders is available on request).

Please note: Most Buy-to-Let mortgages are not regulated by the Financial Conduct Authority. We will explicitly clarify your regulatory coverage options prior to application.

Pensions, Wealth & Protection

We provide independent financial advisory services to help consolidate old pension pots, design investment strategies, and structure tax-efficient inheritance plans.

Furthermore, we advise on and arrange personal and family protection products (such as life insurance, critical illness cover, and income protection) from leading UK insurance providers including, but not limited to, Legal & General, Royal London, Aviva, Vitality, Zurich, and others.

We provide access to **MIA (Mortgage Intelligent Assistant)**, an online generative AI assistant, to assist you with general criteria calculations, platform navigation, and appointment scheduling.

CRITICAL NOTICE: MIA does not provide regulated financial advice.

All figures, lending criteria outputs, and guidelines provided by MIA are purely for informational and illustrative purposes. You must never make financial commitments or take actions based solely on conversations with MIA. Regulated advice and binding recommendations are provided exclusively by our qualified, independent human advisers.

While we make every effort to update MIA’s core knowledge base, we cannot guarantee that information provided by MIA is free of processing errors, omissions, or momentary algorithmic lag.

We do not charge an upfront broker fee to clients for our standard residential mortgage and protection advisory services.

Instead, we receive a commission directly from the mortgage lender or insurance provider upon the successful completion of your transaction. The exact commission figure we receive is disclosed transparently on your European Standardised Information Sheet (ESIS) before you commit to proceeding.

If your mortgage requires highly complex commercial structuring, or in the case of specialist later-life lending products, a separate fee structure may apply. Any such fees will be discussed, disclosed, and agreed upon with you in writing before any work is undertaken.

Please note: Lender-specific application fees, valuation costs, or legal charges are non-refundable and are paid directly to the provider, not to LloydsIFS.

All advice we provide is strictly dependent on the financial metrics, circumstances, and objectives you declare to us.

It is your absolute responsibility to ensure that all information you provide - whether directly to an adviser or to MIA - is completely honest, accurate, up to date, and a true reflection of your situation.

Failure to disclose material facts (such as undisclosed credit defaults, commercial liabilities, or changed income parameters) may result in your mortgage or protection application being immediately rejected by the provider, or your chosen insurance policy being declared void by the insurer.

To maintain market integrity and fulfill our obligations under UK Money Laundering Regulations and the Proceeds of Crime Act, we enforce rigorous financial check controls.

We are legally mandated to verify your identity, address details, and source of any deposit funds before we can submit applications to lenders on your behalf.

These checks involve conducting soft identity searches via secure credit agencies, validating certified identification documents (e.g. passports, driving licenses), auditing physical bank statements, and checking your registry records. By using our platform, you grant us permission to carry out these required checks.

We are covered by the Financial Services Compensation Scheme (FSCS). If we are unable to meet our regulatory obligations, you may be entitled to claim compensation from the scheme, depending on the circumstances of the transaction.

Under current FSCS regulations, mortgage advising and arranging is covered for 100% of a claim up to £85,000 per person.

Further information regarding the scheme and compensation categories is available from the FSCS helpline or website at www.fscs.org.uk.

You are entitled to withdraw your mortgage or protection application at any time prior to completion without penalty. To do so, please notify your broker in writing or call us on 01252 714468.

We reserve the right to decline to progress, suspend, or cancel your mortgage application or disable your client portal account if:

• The recommended product is withdrawn from the market by the lender and no suitable alternative can be sourced.
• Your identity, income, or deposit documents cannot be satisfactorily validated.
• We believe you do not meet the minimum eligibility criteria set out by the panel.
• We suspect that information provided to us is inaccurate, misleading, or fraudulent.

If something has gone wrong, we are completely committed to resolving the issue as quickly and fairly as possible.

To file a complaint, you can contact us in writing to our Complaints Department at 19 The Old Orchard, Farnham, Surrey, GU9 8UR or by emailing us directly at complaints@lloydsifs.co.uk.

If we cannot resolve your complaint within 8 weeks, or if you are not satisfied with our final response, you may refer your case to the Financial Ombudsman Service (FOS) at Exchange Tower, London, E14 9SR. Tel: 0800 023 4567.

Governing Law

These Terms of Business and any agreements are governed by the laws of England and Wales. Any disputes arising out of the use of our services shall be subject to the exclusive jurisdiction of the English courts.

Intellectual Property Rights

We own all intellectual property rights attributable to our website, logo files, code designs, and MIA branding. You may download or print material for your personal, non-commercial use, but you must not modify or commercially republish any content without our explicit written consent.